Singtel aims to become the ‘omnipresent’ operator

LIVE FROM AMDOCS ASIA-PACIFIC BUSINESS SUMMIT, SINGAPORE: Operator Singtel has been on a long journey to transform its approach to customer service and link all platforms in real time, but it’s been a daunting task given the number of systems …

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New Chinese smartphone player LeTV looks to users to drive product development

LIVE FROM CES ASIA, SHANGHAI: China’s LeTV aims to reverse the traditional approach to product development by looking at what its customers want, then moving upstream to find a solution rather than starting with innovation or technology and seeing how …

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