Ofcom has published a report on customer satisfaction levels in mobile, broadband, pay TV and landline services. Compared to previous years, the report showed steady level of satisfaction in mobile with O2 topping the table in the mobile service provider stakes. Meanwhile RootMetrics put EE on top in London.
Deutsche Telekom and Orange, the joint shareholders of EE, have confirmed initial discussions with BT over a possible sale of the UK mobile operator. In a statement the German and French giants said they are exploring the possibility as part of their regular market assessment to evaluate different strategic options.
A report on the performance of UK mobile operators that named Vodafone as having the poorest overall network performance of the country’s four operators has drawn strong criticism from the firm. Network performance monitoring specialist RootMetrics published its UK mobile network performance review Thursday, ranking Vodafone in last place for network reliability, mobile internet performance and call and text performance.